Refund Policy
Refund & Satisfaction Policy
Effective Date: [Insert Date]
At CL Cleaning Solutions, customer satisfaction is at the heart of everything we do. We take pride in delivering professional cleaning services with care, consistency, and attention to detail. If you're not completely satisfied with your service, we're committed to making it right.
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Our Satisfaction Guarantee
If you believe an area of your property did not meet the agreed cleaning standard, please notify us within 24 hours of your completed service.
After reviewing your concerns, we will gladly return to re-clean the affected areas at no additional cost. Our goal is to ensure every client receives the quality of service they expect.
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Refund Eligibility
Because our services involve scheduled labor, time, and professional resources, refunds are considered only under limited circumstances.
A full or partial refund may be considered if:
-
We are unable to complete the scheduled service due to reasons within our control.
-
A service is cancelled by CL Cleaning Solutions before work begins and cannot be rescheduled.
-
We determine that the issue cannot reasonably be resolved through a complimentary re-clean.
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Situations Not Eligible for Refunds
Refunds will generally not be provided for:
-
Areas that were not included in the original service agreement.
-
Concerns reported more than 24 hours after the service is completed.
-
Pre-existing stains, permanent damage, mold, discoloration, or wear that cannot be removed through professional cleaning.
-
Services where access to parts of the property was restricted during the appointment.
-
Additional cleaning requested after the service has been completed.
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Cancellations & Rescheduling
Appointments may be cancelled or rescheduled with at least 24 hours' notice.
Cancellations made with less than 24 hours' notice may be subject to a cancellation fee to cover reserved scheduling time.
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Our Commitment
We believe trust is built through accountability. If something isn't right, we encourage you to contact us as soon as possible. Our team will work with you promptly and professionally to find a fair solution because your satisfaction is our priority.
Â
Contact Us
For questions regarding this policy or to report a service concern, please contact:
CL Cleaning Solutions
Email: cl.cleaningsolutions1@gmail.com
Phone: +1 (317) 416-0638
​
Refund Policy
Refund & Satisfaction Policy
Effective Date: [Insert Date]
At CL Cleaning Solutions, customer satisfaction is at the heart of everything we do. We take pride in delivering professional cleaning services with care, consistency, and attention to detail. If you're not completely satisfied with your service, we're committed to making it right.
Â
Our Satisfaction Guarantee
If you believe an area of your property did not meet the agreed cleaning standard, please notify us within 24 hours of your completed service.
After reviewing your concerns, we will gladly return to re-clean the affected areas at no additional cost. Our goal is to ensure every client receives the quality of service they expect.
Â
Refund Eligibility
Because our services involve scheduled labor, time, and professional resources, refunds are considered only under limited circumstances.
A full or partial refund may be considered if:
-
We are unable to complete the scheduled service due to reasons within our control.
-
A service is cancelled by CL Cleaning Solutions before work begins and cannot be rescheduled.
-
We determine that the issue cannot reasonably be resolved through a complimentary re-clean.
Â
Situations Not Eligible for Refunds
Refunds will generally not be provided for:
-
Areas that were not included in the original service agreement.
-
Concerns reported more than 24 hours after the service is completed.
-
Pre-existing stains, permanent damage, mold, discoloration, or wear that cannot be removed through professional cleaning.
-
Services where access to parts of the property was restricted during the appointment.
-
Additional cleaning requested after the service has been completed.
Â
Cancellations & Rescheduling
Appointments may be cancelled or rescheduled with at least 24 hours' notice.
Cancellations made with less than 24 hours' notice may be subject to a cancellation fee to cover reserved scheduling time.
Â
Our Commitment
We believe trust is built through accountability. If something isn't right, we encourage you to contact us as soon as possible. Our team will work with you promptly and professionally to find a fair solution because your satisfaction is our priority.
Â
Contact Us
For questions regarding this policy or to report a service concern, please contact:
CL Cleaning Solutions
Email: cl.cleaningsolutions1@gmail.com
Phone: +1 (317) 416-0638
​