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Terms & Conditions
Effective Date: [Insert Date]
Welcome to CL Cleaning Solutions. These Terms & Conditions govern your use of our website and the professional cleaning services we provide. By accessing our website, requesting a quote, or booking a service, you agree to these terms.
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1. Our Services
CL Cleaning Solutions provides professional residential and commercial cleaning services, including but not limited to:
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Residential Cleaning
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Commercial Cleaning
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Office Cleaning
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Airbnb Cleaning
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Move-In Cleaning
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Move-Out Cleaning
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Deep Cleaning
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Disinfecting Services
All services are delivered according to the scope agreed upon before your appointment.
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2. Estimates & Pricing
All quotes are provided based on the information available at the time of your request.
Final pricing may change if:
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The property's condition differs significantly from the original description.
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Additional services are requested during the appointment.
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The size or scope of the project changes.
Any pricing adjustments will be discussed and approved before additional work begins.
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3. Scheduling & Appointments
Appointments are confirmed once both parties agree on the date and time.
While we strive to arrive as scheduled, unforeseen circumstances such as severe weather, traffic, or emergencies may occasionally affect arrival times. If delays occur, we will communicate with you promptly.
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4. Client Responsibilities
To help us provide the best possible service, clients agree to:
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Provide safe and reasonable access to the property.
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Secure pets where necessary.
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Inform us of any fragile, valuable, or delicate items that require special attention.
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Ensure running water and electricity are available during the appointment.
CL Cleaning Solutions is not responsible for delays caused by restricted property access or unavailable utilities.
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5. Satisfaction Guarantee
Customer satisfaction is our priority.
If you believe an area was not cleaned to the agreed standard, please notify us within 24 hours of your completed service.
We will review your concerns and, where appropriate, return to re-clean the affected areas at no additional cost.
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6. Cancellations & Rescheduling
Appointments may be cancelled or rescheduled with at least 24 hours' notice.
Late cancellations or missed appointments may be subject to a cancellation fee to compensate for reserved scheduling time.
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7. Payment Terms
Payment is due upon completion of the service unless another arrangement has been agreed upon in advance.
Accepted payment methods will be communicated before your appointment.
Failure to make payment may result in future service requests being declined until outstanding balances have been resolved.
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8. Limitations of Service
While we use professional cleaning methods and quality products, certain conditions cannot always be corrected through cleaning alone.
These may include:
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Permanent stains
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Mold or mildew requiring specialist treatment
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Paint damage
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Rust
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Surface discoloration
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Material wear and tear
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Existing structural damage
Our team will always communicate any such findings during the service.
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9. Liability
CL Cleaning Solutions takes every reasonable precaution while working in your home or business.
If accidental damage occurs as a direct result of our service, it must be reported within 24 hours of the appointment. We will investigate the matter promptly and work toward a fair resolution.
We are not responsible for damage resulting from:
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Pre-existing defects
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Improper installation
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Fragile or unsecured items
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Normal wear and tear
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Conditions beyond our reasonable control
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10. Privacy
Your personal information is collected and handled in accordance with our Privacy Policy. We are committed to protecting your information and using it only for legitimate business purposes.
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11. Website Use
All content, images, logos, text, and branding displayed on this website are the property of CL Cleaning Solutions unless otherwise stated.
No content may be copied, reproduced, or redistributed without prior written permission.
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12. Changes to These Terms
CL Cleaning Solutions reserves the right to update these Terms & Conditions at any time.
Any revisions will become effective once published on this website.
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13. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us.
CL Cleaning Solutions
Email: cl.cleaningsolutions1@gmail.com
Phone: +1 (317) 416-0638
We appreciate the opportunity to serve you and thank you for choosing CL Cleaning Solutions. We look forward to providing a professional cleaning experience built on trust, reliability, and exceptional care.
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